By August-Wilhelm Scheer, Wolfram Jost, Helge Heß, Andreas Kronz

ISBN-10: 3540307036

ISBN-13: 9783540307037

Corporate functionality administration (CPM) is a basic approach which examines the connection among company functionality and procedure optimization. tips to effectively introduce CPM in perform is demonstrated through venture studies from E.ON, British Telecom, credits Suisse and Vodafone between others. The equipment and instruments awarded right here warrantly a continuing and automatic tracking of the company functionality and allow company approach Excellence to be completely proven within the company by company-internal and company-external benchmarking. The articles during this booklet specialize in using the ARIS Controlling Platform built by means of IDS Scheer.

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Kronz 4 Integration of KPI Management in the Process Management Loop KPI Management intersects with Process Management at many points; it may also be defined as a component thereof. The KPI Management tasks assigned to the roles concerned can be derived from this integration. Fig. 4: Integration in Process Management The description of key performance indicators must be embedded in Business Process Design. The definition and structure of the KPIs as well as the relationship between the KPIs and the processes are described here.

For example, an evaluation of customer satisfaction is often conducted with a representative survey of a random sample. The number of people employed by the company is also independent of individual business transactions. Carrying out a complete evaluation of processes or the entire company also requires key performance indicators of this kind. In ARIS PPM, they can be saved as "instanceindependent key performance indicators", which can be analyzed by the same methods as all other key performance indicators.

They convert the KPI targets received from management to calculable key performance indicators so that they can be implemented operationally. To this end, they coordinate with the technical departments and prepare a consistent detailed specification of the KPIs. Since the KPI Managers also serve as the collection point for KPI requirements from the operational technical departments, they reconcile these requirements with the targets supplied from the Management level in consultation with Process Management.

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